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Terms and Conditions


01 Subject Matter of the Contract


The following terms and conditions, apply for the sale and shipping of all goods that the buyer has ordered using www.engravedandsigned.co.uk : www.engravedsignedpersonalised.co.uk and www.espkit.co.uk

Please ensure that you use the correct options box when altering an order, we will engrave door plates etc in upper case unless otherwise stated at the checkout. And as our goods are personalised it is the buyers responability to ensure they have the correct details entered. We will not accept responsability for a customer mistake


02 Exclusive Validity of ourTC


Our T&C are valid exclusively. We do not recognise contradictory or differing conditions of users unless we have explicitly agreed to them in writing.


03 Conclusion of the Agreement


If you place an order by e-mail or through our websites, you will receive a confirmation  e-mail (acknowledgement of receipt). The agreement between the seller and the buyer is not concluded by the buyer's order or the seller's acknowledgement of receipt but by the seller's acceptance of the order.


04 Delivery


Delivery takes place after the acknowledgement of receipt and processing of the order. We aim to process and deliver the ordered goods in the fastest possible way. If we cannot deliver according to schedule, we will inform you as soon as possible. We reserve the right to deliver partial supplies, unless they are unreasonable to accept for the buyer.


05 Reservations of Proprietary Rights and Copyrights


We maintain the right of ownership of the ordered product, as well as of all other items of the same order, until the client has met all demands and claims resulting from his business relationship with us. The copyright holder of the designs of our products is Henderson Media Services ltd or other third parties. Any reproduction, editing or other use of the designs for commercial purposes violates copyright law and is prohibited. If you supply your own template for production of a Wall Sticker, you have to ensure that you are authorised to do so. You have to guarantee in particular that the template has been legally manufactured and that the Wall Sticker we will produce thereof is for private use only. We reserve the right to reject production if the template has been apparently illegally manufactured or if there is a reason to suspect that production could harm rights of third parties. In case of violation against copyright laws or other industrial property rights of third parties in connection with the usage of a buyer, the buyer shall indemnify the seller from any claims arising from the respective holder.


06 Payment and Delivery Costs


All of the prices in our shop are stated without sales tax. The purchase price is due and payable before delivery, unless a down payment has been agreed upon.  bank transfer or using Paypal. When paying by credit card, your card will be charged after your order has been processed. Delivery costs are indicated separately before submitting your order. Products made to measure which cannot be sent using standard mail service due to their size or weight, will be delivered through a courier contractor. The costs may vary due to size and weight.

All items produced for customers (made by Engraved and signed) are liable for full payment. We on some occasions will allow our customers to collect thier goods from us before a payment is made. If you agree to this service but decide not to collect after the product is produced (without a reasonable explanation) we may hold you to that payment. Your statutory rights are not affected.


07 Offset


The right of retention or offset against any counterclaims is only possible if such counterclaims have been adjudicated or acknowledged by us. The buyer can claim a right of retention only on the account of claims arising from the same order.


08 Delay


Should the buyer fail to pay, a default interest of 20% shall be levied for the due payment .. The contractual partner is entitled to prove that we have suffered less damage or none at all.


09 Warranty and Liability


The warranty is subject to legal regulations, except insofar as otherwise provided herein below. The images of the samples of our products on the internet cannot depict quality, measurement or colour true to original. With natural materials, slight variations in structure and colour may occur. We commit ourselves therefore explicitly to only deliver goods of same kind and quality once. For customers the period of warranty is 3 months  as of the delivery of the goods. If a defect occurs within the statutory warranty period, we hold the right to either replace the item by one of same value or to repair the defect. Should replacement not be possible or the replacement delivery should be faulty twice, the customer holds the right, corresponding to legal requirements, to either withdraw from the contract or to ask for an accordant purchase price lowering. Further requirements remain unaffected. We are only liable for property damages of all kinds incurred not to the delivered item itself in cases of intentional and grossly negligent behaviour in accordance with legal requirements. In any case of slight negligence we are liable for financial loss or property damage only when essential duties (cardinal obligations) of the agreement have been violated. Liability is restricted to the regular, typical foreseeable case of damage. Liability for (consequential) damage not covered by this agreement shall be excluded. In so far as our liability is excluded or limited, this shall also apply to the personal liability of our vicarious agents or other persons associated with Henderson Media Services ltd


10 Gift Vouchers


Gift Vouchers cannot be redeemed into cash. In case of cancellation of an order paid by voucher, the buyer is not entitled to cash payment.